The Covid20 Messenger has Arrived for Customer Interaction and Automation in Local Business Settings

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The Covid20 Messenger has Arrived for Customer Interaction and Automation in Local Business Settings

May 26
17:10 2020
Memes are serious business, and so are messenger bots today. Covid-19 has sprung the biggest game changing surprise on the entire world, and more so for local businesses. The virus came as a messenger, and so that’s what the business world is looking at right now – messenger bots! Zen Consulting is pleased to announce its new messenger bot for local businesses, and it’s called Covid20.

Yes, this name for a messenger bot is surprising, but so is the name of Elon Musk’s son. He did it for the memes, and Zen Consulting is doing it seriously, because the ‘20’ in the name represents the future as it is going to unfold, with new ways to connect and interact with customers online.

Messenger bots are unlike chatbots in that they are seen only in messenger apps like Facebook messenger, Telegram, Twitter or Whatsapp. These are the places that are buzzing today with a large number of sales and revenue generation for local businesses. Anyone not here is missing out on what competition is up to these days.

For small and medium sized businesses, missing out on messenger bots is akin to not seeing the way the world is turning. In a test run, the Covid20 messenger bot threw up great results, increasing customer engagement and revenue by working round the clock.

We expect 2020-21 to be a year of technology, where more businesses will go from brick and mortar to digital. We at Zen Consultancy call this year ‘bridigital’,” says Marc Schmidt of Zen Consulting.

With a messenger bot, a business can relax and let the bot carry on conversations with customers, just like an actual human. The bot can handle small service requests, process payments, book a reservation, provide quotes and information, and more.

With work from home (WFH) gaining in popularity, it may be here to stay for as long as the virus does. Even large organizations are moving to the ‘click and portal’ model for acquiring new services and interacting with existing clients.

The Cov20 messenger has been conceived in pessimistic times, but represents the hope of a new generation, and will always be busy taking care of client’s fortunes. Local businesses that miss the message will also miss the messenger, and studies say 85 percent of B2C interactions will be going automated by the end of this year.

Download the Free Report to see why Covid20 is important for your business.

Media Contact
Company Name: Zen Consulting
Contact Person: Marc Schmidt
Email: Send Email
Phone: +13462791990
City: Zionsville
State: Indiana
Country: United States

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